Privacy policy

BOXWOOD BOARDS PRIVACY POLICY

Last updated: January 1, 2023

This Privacy Policy describes how Boxwood Boards Co. (“we,” “us,” “our,” “Boxwood”) collects, uses, discloses, and protects personal information obtained through our website boxwoodboards.com (the “Site”) and any products, services, memberships, or transactions offered through the Site.

By accessing or using the Site, you acknowledge that you have read and understand this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information when you:

  • Purchase products or services
  • Create an account or membership
  • Subscribe to email or SMS marketing
  • Submit forms or inquiries
  • Leave reviews or comments
  • Interact with the Site

Personal information may include:

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email
  • Payment information (tokenized by Shopify Payments)
  • Order history and account records

We also automatically collect technical information, including:

  • IP address
  • Browser type
  • Device identifiers
  • Pages visited
  • Referring URLs
  • Standard analytics data

We do not knowingly collect personal information from individuals under 13 years of age.

2. HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Process and fulfill orders and transactions
  • Provide order confirmations, updates, and shipping details
  • Provide customer support
  • Manage memberships and user accounts
  • Personalize marketing and recommendations
  • Operate, maintain, and improve the Site
  • Comply with legal and tax obligations

We do not sell personal information.

3. THIRD-PARTY PROCESSORS

We use service providers to operate the Site and deliver products. These providers may access personal information solely to perform contracted functions.

Primary processors include, but are not limited to:

  • Shopify (hosting, ecommerce platform, order processing, secure storage)
  • Shopify Payments / Shop Pay (payment processing)
  • Klaviyo (email and SMS marketing automation)
  • Meta (Facebook/Instagram Pixel)
  • Google Analytics / Google Ads (analytics and advertising)
  • Printful (order fulfillment for certain products)
  • Conjured Memberships (Shopify app powering Boxwood membership access), used solely to verify access to member-only content and benefits

Each service provider maintains its own privacy policies and may process data in the United States or other jurisdictions.

4. COOKIES, TRACKING TECHNOLOGIES & PROFILING

We use cookies, pixels, and similar technologies for:

  • Core website functionality
  • Checkout session integrity
  • Analytics (Google Analytics 4)
  • Advertising and remarketing (Meta Pixel)
  • Performance optimization

Certain tools (such as Klaviyo) may use automated processing to assign behavioral scores and/or predictive segments for marketing relevance.

You may disable non-essential cookies via your browser settings or via the cookie banner controls in supported regions.

5. INTERNATIONAL TRANSFERS

Personal information may be processed and stored in the United States, Canada, or other regions where Shopify, Klaviyo, or our processors maintain facilities.

By using the Site, you consent to cross-border data transfers.

6. DATA RETENTION

We retain personal information for as long as:

  • Your account remains active, or
  • Necessary to provide services, or
  • Required for legal, tax, accounting, fraud prevention, or compliance purposes

When we no longer require the information, we securely archive or delete it.

7. YOUR RIGHTS

Depending on your jurisdiction (including California, certain U.S. states, Canada, and the EU), you may have rights including:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to delete your data (subject to legal retention requirements)
  • Right to withdraw marketing consent
  • Right to opt-out of targeted advertising
  • Right to opt-out of profiling
  • Right to opt-out of AI-based automated processing
  • Right to know what categories of personal information we collect and why

We do not sell personal information.

We will honor valid requests as required by applicable law.

To submit a rights request, email: customerservice@boxwoodboards.com

8. LEGAL DISCLOSURES

We may disclose personal information:

  • If required to comply with law, lawful process, or regulatory request
  • To enforce our Terms of Service
  • To prevent fraud, abuse, or security risks
  • During corporate transactions such as mergers or acquisitions

9. SECURITY

We implement administrative, technical, and physical security measures consistent with industry standards. All payment data is processed via PCI-DSS compliant systems.

No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

10. CHILDREN’S DATA

We do not knowingly collect data from children under age 13. If you believe a child has submitted data, notify us so we may delete it.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions are posted on this page with the effective date shown above.

12. CONTACT INFORMATION

For questions, data access, deletion, or any other request:

Boxwood Boards Co.
Privacy Compliance Officer
7901 4th St N. STE 300
St. Petersburg, FL 33702
Email: customerservice@boxwoodboards.com