Shipping policy

SHIPPING POLICY — BOXWOOD BOARDS CO.

Last Updated: January 1, 2023

Boxwood Boards Co. (“Boxwood”) ships orders worldwide. When your order ships, you will receive an email confirmation containing your tracking number.

Processing & Fulfillment Time

Standard processing time is 3 – 5 business days before shipment.
Original artworks, specialty orders, signed editions, or made-to-order items may require additional processing time.

Processing time does not include weekends or holidays.

Transit Times

Transit time depends on destination and carrier service level.

Domestic U.S. shipments typically arrive within 2 – 7 business days after shipment.
International shipments may take longer depending on customs clearance.

Delivery timelines shown at checkout are estimates provided by the carrier — not guaranteed delivery dates.

Carrier Delays

Once an order is transferred to the carrier, Boxwood has no control over shipping speed or delays.

Boxwood is not responsible for:

  • carrier slowdowns

  • weather delays

  • customs inspection delays

  • missed delivery attempts

  • stolen packages after delivery scan

Any delivery disputes must be handled directly with the carrier.

Signature Requirement for High-Value Orders

Boxwood may, at its discretion, require signature confirmation for originals or high-value shipments.

International Duties / VAT

International customers are responsible for any import duties, taxes, VAT, or customs fees imposed by their country.
These fees are not included in the purchase price or shipping charges.

Address Accuracy

Customers are responsible for providing accurate shipping information.
Boxwood is not liable for delays or losses due to incorrect shipping addresses.

If the order is returned due to incorrect address, customer may be responsible for reship fees.

Tracking

Tracking numbers are emailed automatically once the carrier registers the shipment in their system.

If tracking shows “Delivered” but the customer cannot locate the package, the matter must be resolved with the carrier.

Contact Us

For shipping questions, please contact:

Email: customerservice@boxwoodboards.com
Phone: 360-220-4839