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SHIPPING AND RETURNS
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We're a small business and it helps us when you're able to spread the word. If you're enjoying all of this be sure to let friends and family know. Thank you! - Aaron Owner/Artist
Inception - LIMITED EDITION
I have been in love with Boxwood work for years! The movement and themes surround the circle of life and both moving and powerful. Not to mention, the quality archival paper and ink produces a print you can not compete with!
I ran into an issue with UPS getting the piece to me and when I reached out the Aaron of Boxwood, he handled it ASAP. I was super impressed how smoothly everything was handled by Aaron and how quickly my work found its way back to me.
You are automatically doing yourself a favor by purchasing Aaron of Boxwood's work. However, should you need assistance, you can count on reasonable response time and the care you need to get your product delivered to you!
It was my pleasure. Thank you again for the kind words. I’m glad to hear I was able to help fix the issue with UPS and that you received the Limited Edition print safely.
Rock on, thank you really cool that you finally decided to start collecting as well and how happy you are with everything. I always love hearing stories like these, It means a lot. I’m grateful.
I’m sure you’re busy so thanks again for taking the time to let us know what you think and how the art made you feel. We'll continue working hard to provide you with an excellent experience. If you ever need help or have any questions, please don't hesitate to reach out; we're always here.
I thought the artist was nice. Had a great conversation. However, He stated that I would receive the same thing as the skateboard I purchased at a Con. Emailed and received back it was a miscommunication. There was not a sign next to the board stating that if someone purchased a board they would only get the Vinyl nor did he tell me this. He did not describe a vinyl to be applied. He did not state CLEARLY that it would NOT be on a skateboard. He told me at purchase that it would be the same thing different picture.
I was then told that I could return it all and pay the shipping fee for it. Honestly, this entire situation made me want to return everything, but I am not as I did like the art. The Bear Vinyl will now cost me more money to put on a skateboard and will probably end up in my closet as a reminder of the time I was tricked into getting more from an artist without them being more forward and clear about what the customer of his art is getting.
It was a real let down and I will not be purchasing more from this artist or giving them more money as this was a very distasteful interaction.
1 extra star because I like the art.
Thank you for taking the time to write a review and I’m sorry to hear you had a bad experience. At boxwood our policy has always been to make sure that every customer is clear about what they are purchasing before the transaction is finalized. In addition, to answering any customers questions so they are well informed about any of the merchandise we offer.
It seems you feel you’ve been treated unfairly and that somehow you were tricked. We can understand how you must feel really upset and angry. Normally we would say let’s stop everything and go back to where we started treating you unfairly and we’ll fix it. However, based on this review it doesn’t seem like we can reconcile your problems? This is the first time we’re seeing how displeased you were with our service in person as well as with the email response and the options we offered to try to help resolve your issues.
For any accusations we always ask to see evidence that supports someone's accusation so we’re able to see where we can rectify the problem. Unfortunately, the only thing we have to work with is your memory of what you think we said and our two emails. So to bring some context and clarify for future readers, The word 'miscommunication' was never used in any of the email correspondence. The email we sent stated; that there seems to be a “misunderstanding” because the email that was received by Boxwood from you stated, you expected an additional skateboard. So the receipt of your order was sent as a reminder to you for what you paid for.
Thank you again for your feedback, please reach out to me at firstname.lastname@example.org if you would like to work out a resolution.
Ebb and Flow is a stunning piece of art by Aaron Holley. His illustrative talent is beautifully expressed in this image of betta fish swimming through a blossomed forest, both serene and surreal. It definitely caught my eyes at a convention where Aaron had his BoxWood Boards work on display. I could not say no to purchasing Ebb and Flow in a woman's t-shirt design where I could continue to share his art in daily fashion wear.
A disclaimer on sizing and material. The material does stretch, but if you're not a fan of a tight fit, I recommend buying one size larger than what you normally wear. (I am 5' 5'', about 123 lbs., and a Small was a little too snug for me. So I returned it and plan on purchasing a Medium.)
I look forward to seeing what Aaron comes up with next. And if you happen to see BoxWood Boards at a convention, make sure to stop by and say hi to Aaron, and check out his work in-person to fully experience his masterpieces.
Thank you Cristina for the kind words and your positive feedback. I’m happy to hear you enjoyed the shirt with my art on it, but sorry to hear it was a little too tight for you. I appreciate you reaching out to the team through the email@example.com email to express your concern. They forwarded it on to me. I’m glad we were able to take care of the sizing problem for you. We’re always striving to improve so we value your feedback.
Thanks again for taking the time to let us know what you think and how the art made you feel. It means a lot. We'll continue working hard to provide you with an excellent experience. If you ever need help or have any questions, please don't hesitate to reach out; we're always here.
Got it as a gift for my gamer friend, the art is gorgeous irl and the package came timely and neat. Will gladly be buying other pieces in the future.
Thank you for your kind words Deja! We hope your gamer friend enjoyed their present.
From the Boxwood team we're glad to have you as our patron, and to see that you’re enjoying the art . We look forward to the opportunity to serve you in the future.
Thanks again for taking the time to let us know what you think and how the art made you feel. It means a lot. We'll continue working hard to provide you with an excellent experience. If you ever need help or have any questions, please don't hesitate to reach out; we're always here