John,
It was a pleasure meeting you at Holiday Matsuri 2023. Thank you for the kind words.
After learning about the incident by the framer I was bummed for you. It was crap news.
However, it fills me with satisfaction to know that we were able to step in and assist in resolving the situation. It's moments like these that reaffirm the importance of community and support, and I'm grateful we could be there for you
We know you’re busy, so thanks again for taking the time to let us know your thoughts. We'll continue working hard to provide you with an excellent experience. If you ever need help or have any questions, please don't hesitate to reach out; we're always here.
My email is aaron@boxwoodboards.com
-Aaron H